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ICON CEO Elijah Shaw to speak at ESI Conference

ICON CEO Elijah Shaw to speak at ESI Conference

 

Ask someone familiar with the Protection industry and Executive Security International (ESI) is sure to make the top 5 list pretty much each and every time.  Refereed by some as the Harvard of Protection schools, the well respected academy is hosting their annual International Executive Protection Conference August 5-7, 2011 at Caesar’s Palace in Las Vegas.

As their past line up of speakers have included Tony Scotti, John Wiesman and Tom Taylor the conference has a reputation for being multi-dimensional and engaging.  With all that said, I was deeply honored when asked to be a speaker at the upcoming event alongside a distinguished line up that includes Pete Dordal, Massad Ayoob, and Chris Parkerson.

Join me in August on the topic of Celebrity & VIP Protection, hosted by a fantastic organization that puts the N in Networking.

For more information on the conference as well as biographies of the speaker line up, click HERE.

 

Armored Men Author Tom Taylor Inteview

Armored Men Author Tom Taylor Inteview

 

The upcoming issue of the Circuit Magazine – The Magazine for the Executive Protection Agent takes a moment to speak with noted author Tom Taylor regarding his newest book “Armored Men”.  Having worked on other titles such as the novel “Mortal Shield” and the excellent work “Just 2 Seconds” (with Gavin de Becker), Mr. Taylor has the distinction of being not just an accomplished writer, but also a seasoned Security Operator, having spent many years as part of the security detail for a US Governor.  Below is a excerpt from the interview.

You have had an internationally recognized career protecting the likes of President Ford to Mikhail Gorbachev, what was the motivation behind your career as a Protector?

I saw Steve McQueen in the movie Bullitt in 1968 in which he and his team had to protect a mob witness. It planted a seed in me about doing protection work. In 1973, I began working as a road trooper in Kansas City for the Missouri Highway Patrol. Four months later, the Patrol began the first full-time security detail for a Missouri governor, called the Executive Security Unit (ESU), with a sergeant and six troopers. At that time, most states had a full-time detail for their governors. In 1974, ESU had their first vacancy when one of the members transferred out. They asked my training officer if he wanted the slot since he had assisted the detail several times and done a good job. He declined, but recommended me. Within two weeks — at 23 and with no protective experience or training – I was protecting the governor. It would be two years before I got any formal training, when I attended the Secret Service’s week long ”Protective Operations Briefing” in Washington, DC. I’ve loved EP work since that first detail.

With such a successful career as a Protection Agent, where did the idea of becoming a novel writer come from?

I’ve always been an avid reader and my favorite authors are Tom Clancy, Vince Flynn, and Alex Berenson. I’ve always had an interest in writing, as well. In 1991, I wrote a series of articles about EP work for the Missouri Trooper magazine. I was commanding the division at that time, protecting my fourth governor, and wrote the series because so many officers had misconceptions about protection work. The series won the Article of the Year Award. I began toying with the idea of writing a novel in the mid-1980s. I had worked around all of the other governor’s details for years and heard many great stories. So in the late 1990s, I began writing my first novel. In Mortal Shield, many of the situations in the book were inspired by true events that happened to some protective detail.

Armored Men, seems to have made a splash in the Executive Protection industry as well as the mainstream public, was it your intent to create these “hero-like” character who reach all walks of life?

Absolutely. I’ve had many people who know nothing about protection tell me they loved the book and now have more respect for protective agents. Over the years, one question I heard more often than any other from members of the general public was: “What’s your job like?” They watch Hollywood’s portrayal of protectors and use that as their reference. There is plenty of fiction that portrays realistic situations for military or law enforcement figures. But it’s rare to find a novel that accurately captures a story about EP operations. You’ll find protectors accurately mentioned in the storyline of a Clancy or Flynn novel, but the book isn’t about those characters. So I decided to write that book.

What has been your reaction to how well this book has been received by protection agents worldwide?

As I say in the Author’s Note, the most meaningful feedback has been from other protectors. Especially from other top experts, like Bob Duggan at ESI, Hans van Beuge at Savior Protective Services, and Elijah Shaw at Icon.  The positive feedback from protectors all over the world shows we all face the same challenges.

For the full interview conducted by Derrick “Bear” Collins, watch for the Summer 2011 issue of The Circuit – The Magazine for Bodyguards.

 

 

 

What Its Like For a Woman Training To Be A Bodyguard

What Its Like For a Woman Training To Be A Bodyguard

by Lori Edwards

I distinctly remember coming to the sudden and uneasy conclusion that I really didn’t have any idea what I was getting myself into.  My seatmate on my flight had asked me why in the world a girl from Texas would come all the way to Minnesota by herself, especially in January, without any personal history there or family ties to the area.  I chuckled a little and explained that I’d be attending a class that would train me to become a bodyguard.  He wondered aloud if I was serious.  I simply smiled and nodded.

I’m not exactly what you’d picture a female bodyguard to be.  Although I’m very athletic and have two black belts in Taekwondo, most people don’t suspect it.  In fact, most folks would take one look at me and drop me into the category of “indoor girl” pretty quickly.  And of course, so did my seatmate.  In rapid fire succession, he began showering me with questions regarding all the things the class might require of me, and if I thought I was adequately prepared for it.  The only response I could manage was, “I really don’t know.”

I spent the rest of the week finding out.

The 5-day ICON Celebrity & VIP Protection Course is arranged very intelligently.  Beginning with some brief welcoming statements and announcements, we jump right in.  ICON CEO, Elijah Shaw, starts with some lectures about team formations and foot drills.  About an hour in, we hop up from our seats and start literally walking out the things that his 17 years in the business has taught him.  Then we move into tactical weapons drills led by Assistant Instructor and resident firearms expert, Mike Briggs.  Holster drills on verbal command with a realistically heavy, but imitation firearm consume the next hour or so.  I must admit, having never handled a weapon either real or fake, this was challenging to me.  Trust me when I tell you, that during the initial movement drills I probably have never found my left and my right so ridiculously confusing.  Thankfully, our final instructor and champion mixed martial art fighter, Justin Newcomb rescued me by announcing to the class that it was time to take two hard laps and meet him in the gym.  Aaaahhhh, relief.  This part is something I know I can do, –Interval training.  The instructors tell us we will have a 5-minute workout.  It’s true.  What they don’t tell us, is that it’s a butt-kicking five minutes.  I’m game, and have the sneaky suspicion this won’t be the last time we’re at the gym. Then back to the classroom to discuss some of the broader issues of Executive Protection.

Did I mention, all this was before lunch?

We spend that afternoon and the next few days repeating the cycle of classroom discussion, walking/formation drills, weapons drills later on, live fire at the gun range), physical training and industry-specific do’s and don’ts.  Each session, we expand and practice our skills, and information received at a pace that only NASA can truly comprehend.  The instructors begin throwing in unexpected surprises to keep us guessing, and learning.  At the end of every day, I am spent.  I had no idea the amount of information that these professionals must process, and how quickly they must process it in order to keep their clients safe and sound.

Add to all that craziness the unique challenges that come with being female, and you begin to get a reasonable idea of my personal experience.  I wanted to make sure that I made a good impression right away, so I showed up on the first day looking nice.  Not formal ball-gown nice, but reasonably professional.  I had spent ample time online researching ICON and was well aware that Elijah Shaw is nearly always in a suit.  First rule of business: Never show up sloppy when the boss expects a suit.  I also knew that this course was very hands-on, and as such, there would be some physical activity.  No details were given as to our daily schedule or the demands thereof, so I decided to land somewhere in the middle.  I wore nice pants, a jacket I could remove easily, and my favorite stiletto boots.  I did fine until break time when Mike Briggs wandered up asking me if I had brought gym shoes.  I had, but they were in the hotel, because surely our kindhearted instructors would warn us of what we’ll need when we’ll need it.  Heads up future classmates:  a deliberate lack of pertinent information is a constant, so come prepared for anything – just like in the real world of VIP Protection. Needless to say, I spent most of the day running laps and all the other physical training in barefoot. (And carefully.  I mean you don’t really want to ruin a $65 pedicure slamming into the gym equipment so I considered it practice in situational awareness).

I also tried my hand at figuring out when it was safe to put my boots back on.  Just as soon as I had convinced myself that the workouts were finished for the day, I slipped them back on.  About that time, Justin Newcomb tiptoed up behind me and whispered, “You’re gong to want to take those boots off again….”.  Bless him.  I actually thought about running the laps while wearing the stilettos, but decided against it.  So I just gave up.  I wore running shoes the remainder of the week, however there’s more to the story where those boots are concerned.

Everything went smoothly until Friday night.  I ended up pulling an all-nighter as part of a real-world exercise through which ICON puts its course attendees.  I took the first client shift, which lasted from roughly 10pm to 6am.  I was wearing a radio device with which I have no previous experience.  In the chaos of last-minute information and preparation, I threw the earpiece on and the radio in my front jacket pocket.  There were several loose wires flapping about, but I didn’t really care as, the clock was ticking and I had to get on post.  No worries right?  Well that is until the instructors came to visit me on site.  There’s something very unsettling about three grown, strong men standing together in a huddle while smirking and rubbing their foreheads.  Mike Briggs convinced me to slip off my suit jacket and got me reorganized into the very picture of a female Close Protection Agent:  black jacket, white shirt, black skirt, black tights and those 4 & ½ inch black stiletto boots.  I’m a mom, so I know what its like to stay up all night looking after someone.  I’ve just never done it in those boots before.  You learn in training, so you don’t make the mistakes in the real world.

Twenty-four hours later, I find myself about to enter Force-on-Force Drills.  In that moment, I have no idea what is about to happen, I only know I’m not really crazy about the sound of it.  I’ve never shot the realistic airsoft training weapons before.  More importantly, I’ve never been shot BY the airsoft training weapons before!  I had nightmarish visions of being in a room with all my classmates and instructors just shooting ferociously until someone has the compassion to yell “TIME’S UP!”.  I worried needlessly.  That’s not what force-on-force drills are about.  These exercises are designed to place the trainee in situations that as closely as possible mimics real world experiences.  Trust me when I tell you they are valuable and bring a whole new element to the course.  To this day I find myself mentally rehearsing some of the multiple scenarios I went through that evening.  In my mind I’m moving the client, negotiating check points, climbing walls, jumping over people or things, asking questions, taking charge, providing cover, evacuating, locating exits, thinking critically, and looking for the less than obvious.

I think that’s the point of good, solid training:  It stays with you.

Before the ICON Celebrity & VIP Protection Course, I was just a yoga-mom from Texas.  During this course I challenged myself to become something that I’ve always envisioned:  brave, decisive, resourceful and capable.  In the middle of the week I questioned my decision to be there, and I questioned my ability to do this job to the extent that I thought about packing up and going home.

I’m so glad I didn’t.

By the end of the course, I had experiences I will never forget, and was handed opportunities I’d have never believed.  I was challenged far more than I expected, resulting in a depth of confidence I’ve never known.  I loved it so much that I’m actively seeking my next opportunity to train.  I’ll get some gun range time with Mike Briggs later in the spring, and hopefully, I’ll get to take the 10-day Advanced Executive Protection Course soon.  In the meantime, I’m hoping to establish a foundation in the industry through Advance work—The security preparations and logistics that occur before the actual client even enters the area.  We had one assignment specifically on advance work during the course, and I did particularly well at it.   I now find myself making mental sketches of practically any building I walk into, even here in my hometown.  I draw mental route cards, too, when I’m traveling.  So, I’ll be looking for opportunities to continue to implement skills, while my girls are attending summer camps and other things.  Eventually, and with continued training, I’d like to move toward protecting female celebrities at events, and finally as their personal protection.  We girls gotta look out for each other, you know.  I have to believe that for the newcomer or as a refresher, whatever your goals or interests are in the field of Executive & VIP Protection, this course will meet them.

Take it from the “indoor girl” – you’ll be glad you did.

 

 

 

 

 

 

 

 

 

 

 

 

Note:  We plan for this to be the first of several articles by Lori that while chronicle her experiences as a newcomer in the Executive Protection Industry. (of course without violating any client confidentiality.)  We hope that it will serve as an inspiration for others and the realities of the profession.


 

ICON CEO Elijah Shaw Interviewed on America’s Frontlines

ICON CEO Elijah Shaw Interviewed on America’s Frontlines

This Friday at 1:00 pm CST i’ll have the pleasure of being interviewed on the radio show “On America’s Frontlines of Crime & War” found on Voice America which broadcast to over 130+ countries.  The show, hosted by JJ Sutton & William Vinelli has had some pretty interesting and engaging guest in the past, such as Security Driving Expert Joe Autera and the controversial Joe Arpaio, better known as  ”America’s Toughest Sheriff”.  Both tough acts to follow, so i’ll try not to put anyone to sleep.

Here’s the episode blurb:

The protection industry has been around for centuries. Words that spring to mind are Honor, Integrity, Warriors, and so on. Today the industry is much different than what it once was. Some of the driving factors are the fact that private wealth has changed our society dramatically. We now think of Celebrity Protection as the top most level of private industry work. It has many appealing factors that draw new faces to our industry. Traveling on private planes, staying in luxury hotels, and attending the best parties – but behind the scenes real professionals are quietly handling some of the most detailed choreography that defines them as the true professionals they are. These hardworking men and women are the real deal in Celebrity Protection work and they do follow the age old adage of handling things with Honor &, Integrity. In this episode we speak with a Celebrity Protection Expert, Elijah Shaw who discusses how hard the work really is.

To catch the show click HERE.

Industry Spotlight: Close Protection Agent Denida Zinxhiria

Industry Spotlight: Close Protection Agent Denida Zinxhiria

Behind the Bodyguard Business holds a spotlight where we feature someone in the Executive Protection, Security or Investigation industry.  Our hope is to provide some insight into our profession and also show newcomers & the media that people from all walks of life and all parts of the globe do this type of work with honor and pride.   No it’s not like the movies, but it can be rewarding, thrilling, and yes, sometimes fun.

Agent Name: Denida Zinxhiria

Company Name: Athena Academy & Athena Worldwide LLC

Website: www.athenaacademy.com

Home city: Athens, Greece

How long have you been in the Close Protection Industry?

I am working in the Close Protection Industry the last 10 years.

What made you decide you wanted to get into the Industry?

I wanted to offer safety to others by consulting them on security issues and also ”live in the industry”.

What kind of duties are you currently involved in?

I am Athena Academy Founder and Worldwide Director, we run a Female-only Close Protection Operatives Academy in Atlanta, GA

What are some of the differences between working as an Operator and a trainer?  Do you prefer one over the other?

One of the differences is that being an Operator, means you have the responsibility of a person’s safety, that by its own can be very stressful for some people. In some Security Details you may be the Team Leader, so you will have to give the right directions to a group of Agents so they all work as one body with one purpose, in some you will be the Security Advance, which includes a lot of logistics and research, and in some just a member of his close protection team, keeping your eyes on the Principal.  You have to adjust yourself in different roles according to your clients needs and the job position you get, keeping in mind that your client’s schedule will be your daily schedule.

From the other hand as a trainer you are responsible to give the right tools and knowledge your students needs, and prepare them as best you can to be able to start their own steps in the Close Protection industry.  After their training you need to be there for them to both assist and consult. Don’t forget the old hold the experience the new require, and the bond an instructor creates with a student can be amazing.

I can say that I do enjoy the both positions, each one of them offers me different array of experiences and personal satisfaction.

Can you share a bit of one of your best experiences in the industry so far?

During my first years in security industry, I, along with a trusted colleague was hired as a support team to protect the 12 year old child of a female CEO. Because we were called after the threats had started, we were amazed by the observation of the 12 year old who had observed more valuable information that some of other agents working for the family. After a couple of weeks, with hard team work and the police investigator’s help, the people who were planning the kidnapping were arrested. I will never forget that child.

What are the challenges of being a Female Protection Agent?  How do you “even the playing field” compared to your male counterparts?

Depending on the country, Female Protection Agents may often have to deal with close-minded people who think that a woman’s positions is in the kitchen.  I seriously have heard that, along with male colleagues that disrespect or doubt a person’s skills just because of their gender.  Other times they will accept a woman working in their team but will be overprotective towards her, or make her feel that her  position is undervalued in comparison to other Detail Members.

I would say if we can educate the industry about what truly makes an exceptional CPO, there will be no need to “even the playing field”.  Executive Protection work requires a much greater percentage for using your head than your body.

If you have the ability to eliminate one thing from our industry, what would it be?

For men to respect and accept the fact that females can be trained exactly as they are, and can offer the same level services to Clients. I believe that opinions come from life experience, so the only way for a doubting male to overcome this prejudice is for them to give a trained female colleague the opportunity to prove themselves.

To those just entering the profession, what advice would you give?

I would recommend to them to research the industry thoroughly. Close Protection is much more than a well paid job and working with celebrities. Being a CPO can mean risking one’s life protecting someone who is not yourself, or your family.    You will be working a lot of hours, so forget the 9-5 job, in short –your client’s schedule will be your schedule.

After they have decided that this is the career they desire to follow, they need to make a good research on the training courses and the licensing requirements (if any). They need to have a lot of willingness to have their eyes open, to promote themselves and not put it down after a 2-3 attempts of sending a CV and getting no responses.

Close Protection Specialist Denida Zinxhiria can be reached at 1.888.LADYGUARD ext 70 or Email: dz@athenaacademy.com

2010 – The Year in Review

2010 – The Year in Review

As 2010 winds down I’d like to thank all of the readers and contributors of Bodyguard Blog for their support.  I’ll admit it was a challenge to run my agency, ICON Services Corporation, be an active Operator, and keep the Blog going on a consistent basis.  One of the things that helped, was constantly pulling in fresh content as well as realizing that I didn’t want Bodyguard Blog to be just about ME.

Some of our most popular post in 2010 were the Industry Spotlights, in which we cover professionals in the world of Executive Protection featuring:  The UK’s Shaun West, Old Soldier: Dave Marris, Sexton’s Jerry MacCauley, Mark James & Benjamin Alozie. (Look for more Female Close Protection Agents in 2011!)

In keeping with our philosophy that the Bodyguard Industry is more than just guns and take downs, we enlisted the aid of Protocol & Etiquette Coach Susanne Dancer to provide some lessons in the “soft skills” that would help us more effectively do our job.  You can find her tips on Protocol & Etiquette HERE.

And lastly, we all know that the job of VIP Protection is serious, but the people that do it, are just that –people, and can even crack a smile once in awhile — we introduced the very well received “Caption This” feature.  if you want to take a break from a stressful day and chuckle at humorous photos (and comments) click HERE.

Once again, thanks for  reading.   Big plans for 2011, so stay tuned!

~ Elijah Shaw


The Executive Protection Magazine

The Executive Protection Magazine

While Blogs & Newsgroups might be the wave of the future in terms of delivering up to the minute news reporting, there is still a place for the printed page.  In the world of Executive Protection, The Circuit Magazine fills that niche offering news, tips, interviews, equipment reviews and more with all things related to the Bodyguard & Close Protection Industry.

Now on issue #10, the fine folks at the North American Bodyguard Guard Association (NABA) also with the long-standing British Bodyguard Association (BBA) produce a full-color magazine that covers the A-Z of security industry.

A subscription to the magazine comes free with membership to either of the above organizations, or you can order individually HERE.

If past issues are what you are looking for, I’d also suggest checking out BodyguardMagazines.com, where you can order, and also find a preview of the articles.

Dinner Party Etiquette for the Executive Protection Agent

Dinner Party Etiquette for the Executive Protection Agent

Bodyguard Blogs new ongoing feature on Etiquette & Protocol.  Like any other profession, image is important in our business and first impressions are lasting ones.  Knowing how to shoot is great, but if you can not get a second interview with an employer, all those great skills might go to waste.  To assist, we’ve once again enlisted the services of writer and etiquette coach, Susanne Dancer.

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Q:  I occasionally need to attend formal dinner parties with my Principal. What’s the best way to navigate the meal without looking out of place? - Chester Balley, Close Protection Agent, NY

A: The best rule of thumb to navigate a formal meal is start from the outside and work your way in. So in simple terms when looking at cutlery, start from the outside and work your way into the centre.

In terms of the Courses, it usually goes: entrees or soup, mains, desserts and sometimes cheese. To your left is your bread and butter plate and knife. Above the knives are the glasses.

Alcoholic beverages such as wine or champagne usually accompany most formal dinning, however in the Executive Protection industry, I should hope it goes without saying to never drink on duty.  I would even go so far as to say you should also avoid dark or carbonated non-alcoholic drinks served in the same glassware as other guest who are drinking as it might give the wrong perception to a client.

If the menu is a-la-carte (as in restaurant meal) pick things that are not messy and both easy to eat, and digest.  (Of course that means pasta is usually off the menu).  Try and make sure you finish before the client does as keeping the VIP waiting is a no-no.

Bon appétit!

Additional websites for reference:

http://whatscookingamerica.net/Menu/DiningEtiquetteGuide.htm

http://www.etiquettescholar.com/

http://www.calumet.purdue.edu/careerservices/dining.html

Previously:  Tipping Etiquette for Executive Protection Agents

Previously:  The Bodyguard Wardrobe

Susanne Dancer is a former butler and administrator who has trained with the Guild of Professional English Butlers.  Her work in Etiquette has taken her from Brisbane to London with an emphasis on International Protocol.  She is regularly consulted as an expert in her field on subjects such as how to dress appropriately while working with High Net Worth individuals, and the delicate subject of table manners.

Have an etiquette question for Susan?  Ask it HERE.

Susanne Dancer

Industry Spotlight: Close Protection Specialist Shaun West

Industry Spotlight: Close Protection Specialist Shaun West

Behind the Bodyguard Business holds a spotlight where we feature someone in the Executive Protection, Security or Investigation industry.  Our hope is to provide some insight into our profession and also show newcomers & the media that people from all walks of life and all parts of the globe do this type of work with honor and pride.   No it’s not like the movies, but it can be rewarding, thrilling, and yes, sometimes fun.

Agent Name: Shaun West

Home city: Newcastle, UK

Area of Specialty: Close Protection

Website:     www.shaunwest.co.uk


How did you get into the close protection industry?

I am a former member of the Parachute Regiment, I loved my time in the forces and met some really great people and had some great life experiences but it came to the point where I had to make the choice if I wanted to stay in the Forces and commit to the full term or to move into another direction.  The Close Protection industry was just starting to pickup and I saw the opportunity for another exciting and rewarding career.

While we have an international readership, I know a great number are from the United States.  What do you feel are the differences in working protection in the US versus the UK?

The principles of providing protection remain the same no matter where you are in the world but the way in which the service is delivered has to be different when working across different environments due to the level of threat faced.

One obvious difference in how our roles are carried out between the UK and US is the ability to carry firearms within the US where it is not possible in the UK.

The Security Industry Authority (SIA) is pretty polarizing to UK Operators.  Do you have an opinion on the organization?

I think regulating the UK Security Industry was a fantastic idea by the government but I think the initial implementation was pretty poor.  The teething problems that come with the launching of an organization such as the Security Industry Authority was inevitable but I certainly think that over time things have certainly improved but we now have the uncertainty of what is going to happen with the SIA after recent government announcements reference change.

Hopefully there are only positive days ahead for the UK Security Industry.

I know you have spent a lot of time working in Underdeveloped countries.  Assuming the risks are higher there, what do you attribute to your success as an Operator?

I feel privileged to have gained experience in many different countries from working in underdeveloped and higher risk regions to some of the most fantastic sort after locations in the world.  My success as an operator has been achieved by not being afraid of hard work and continually striving to better myself at all times.  Personal development is also very important and something you must continue to pursue if you are looking for a long-term and successful career within the security industry.

What do you think is one of the biggest misconceptions of the industry?

Looking from a UK perspective there is definitely a misconception about the amount of work that is available out there and I think at the ground level a lot of guys/girls are mis-sold when trying to break into the CP sector.  The UK is currently saturated with operators and the pool of guys/girls on the ground is only getting bigger which means the opportunity’s are less.  Many find it disappointing when they complete their course and can’t find employment, this is extremely disheartening for the new guys entering the industry.  However in today’s world opportunities will always arise within the industry you just have to be bold enough to go and grab them when they arise.

To those coming up after you in the industry, what advice would you give?

Remain humble, work hard, learn from every task you carry out by analyzing how you could do better next time and finally Network, Network, Network!

Tipping Etiquette for the Executive Protection Agent

Tipping Etiquette for the Executive Protection Agent

Bodyguard Blogs new ongoing feature on Etiquette & Protocol.  Like any other profession, image is important in our business and first impressions are lasting ones.  Knowing how to shoot is great, but if you can not get a second interview with an employer, all those great skills might go to waste.  To assist, we’ve enlisted the services of writer and etiquette coach, Susanne Dancer.

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Q: The client has put me in charge of tipping (I get reimbursed of course) but what are some good baseline amounts and who exactly get’s tipped at a hotel? (bellman, front desk, valet?) - Alex M.  Executive Protection Agent, Virginia

A: If you are tasked with tipping remember perception is important.  Try not to have your client perceived as stingy, but do not be excessive with someone else’s money either.  Tipping does vary around the world and in some counties like Australia it is not considered  common practice.  However with that said, it is always greatly appreciated by the staff concerned, be it a hotel, restaurant or your car service driver.  Always carry small notes with you as not to ask for change.  The currency of the country you are in is desired, however most places around the globe welcome US dollars (however recent economics might change that.)

In general the following is a good guide:

Drivers

Courtesy Shuttle Driver — $1-$2 per person, or $4-$5 per party

Taxi or Limousine Driver — 15-20% of the total fare

Checking In

Porter/Doorman — $1-$2 per bag they help you with (more if it is excessively heavy). Tipping is not required for just opening a door (a smile and thank you is always appreciated).

Bell Staff — $1-$2 per bag if they bring the bags to your room. If they prepare your room and show you around, tipping $5-$10 should cover everything (including the bags).

In Your Room

Room Service — In most hotels, a gratuity of 12-15% is already included in the price of your order (check the menu). Tipping extra is OK, particularly if the person delivering the order takes extra care to set up your meal. Room service tips are generally “pooled,” or shared between everyone. If you hand something extra to a person who provides you extraordinary service, he or she can keep it.

Maids/Housekeeping Staff — A wide range is acceptable here, depending on the level of extra service and hotel level, but generally from $1-$5 per night. It is best to do your tipping daily, since you might have different people cleaning your room. Whatever you decide to leave, be sure to put the money in a sealed envelope, clearly marked, so there is no confusion as to whom it belongs to.

Maintenance/Service People — For fixing something that was broken, or bringing something that was missing, tipping is not required.

Delivery of Special Items — For a special request (like an extra blanket), $2 for one item, or $1 each for more than one item.

Coming and Going

Doorman — $1-$2 for calling a cab; extra if he covers your client with an umbrella in the rain, or has to actually hail a cab (rather than just signalling one from a cab line). If you wish, tipping a few bucks at the end of your stay (rather than each time) is fine.

Valet Parking — $1-$2 to the attendant retrieving your car. Tipping when they park the car is optional.

Dining Out

Wait Staff — 15-20% of the bill, excluding tax and expensive wine. Many restaurants automatically add a 15% gratuity for parties of six or more, so check the menu. You can add another 5% for exceptional service.

Wine Steward/Sommelier — If they help your client choose a bottle of wine (or choose it for him or her), 10-20% of the wine bill only. Use discretion based on how much service was provided (did he allow your client to taste before selected?) If the wine is very expensive, it’s generally acceptable to cap your tip at a reasonable amount (say, about $20), since you are tipping on the service received. Leave cash or specify on the credit card receipt which portion is for the sommelier.

 

Special Services

Concierge — Tipping varies with the level of service provided. For simple requests like directions or restaurant recommendations, no tipping is required. If the concierge arranges show tickets or restaurant reservations, tip $2-$5. If he goes above and beyond (a table at the hottest restaurant in town), tip $10-$20.

Hotel Staff — If they set up something above and beyond a tip at the end of your stay is acceptable.  Additionally if you are working with a recognizable (and liked) VIP an autograph in the guest book or a signed photo to the establishment is highly valued.

Additional Websites for reference:

http://hotels.about.com/od/hotelsecrets/a/tipping.htm

http://gouk.about.com/od/ukcurrencymoneymatters/f/Tipping_UK.htm

http://www.tripadvisor.com/Travel-g255055-s606/Australia:Tipping.And.Etiquette.html

http://www.concierge.com/cntraveler/articles/500117

Susanne Dancer is a former butler and administrator who has trained with the Guild of Professional English Butlers.  Her work in Etiquette has taken her from Brisbane to London with an emphasis on International Protocol.  She is regularly consulted as an expert in her field on subjects such as how to dress appropriately while working with High Net Worth individuals, and the delicate subject of table manners.

Have an etiquette question for Susan?  Ask it HERE.

 

Susanne Dancer

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Keeping The Plates Spinning

May 17, 2012

Keeping The Plates Spinning

  It’s been a hectic but productive month on this end.  15 days crisscrossing Australia on assignment followed directly by 15 days with my instructor hat on for the back-to-back ICON Celebrity & VIP Protection Course, and the ICON Advanced Executive Protection Course. *whew* Even in the mist of doing all of this, I had [...]

“Unlearning” To Succeed In Executive Protection

May 2, 2012

“Unlearning” To Succeed In Executive Protection

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5 International Travel Tips for Bodyguards

March 31, 2012

5 International Travel Tips for Bodyguards

    Travel plays a big part in the duties of the Executive Protection Agent, and those that make a career out of the profession quickly earn the title of “Road Warrior” –-Bags packed, will travel.   Taking that travel international adds a whole new dimension to protecting the client, so here are a few helpful [...]

A Day in the Life of a Executive Protection Agent (Excerpt)

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A Day in the Life of a Executive Protection Agent (Excerpt)

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ICON Academy Scholarship Program: 1 Students Experience

February 20, 2012

ICON Academy Scholarship Program: 1 Students Experience

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